Do I require
an email address to access my images?
No. However, if you have an email address, we will email you a link and password
to your photos as soon as they are processed giving you the fastest access
to your photos. You will still receive
your link and password that gives you access to your photos even if you do
not have an email address. You will need access to the Internet to view your
photos as they are located in a secure area on our website. Your web Password
and Customer Number are printed on your invoice or alternatively
contact us for your link and Password.
Please have your Customer Number handy when you contact us.
How long do my images stay
online?
EXTRAFILM will keep your images on line for 30 days. You can access your images
at anytime, and as often as you like during the 30 days. You can also share
your photos with family and friends sending them an invitation to your album,
sending an Photo eCard or attaching your images to your email directly. We
will never give out your link or password to anyone. You can also choose to
join Club Extra GOLD and
keep your photos online for 1 year.
Click here for more info.
Do I need special
viewing software to see my photos?
No. We provide your images in a universal JPG format that can be viewed on
your PC or Macintosh. All you need is access to the Internet.
How do I save my photos
from the internet?
If you have a PC you can right click your mouse on the photo, choose "Save
Picture as...". You'll then be able to save the jpeg file onto your hard drive
or a disk of your choice.
For Mac, just click on the photo and drag it on to your desktop otherwise
click on the photo holding down the mouse button until a list of options pops
up, it will ask you if you want to download, save image etc.
If I get my photos emailed do I still get my normal
photos by mail?
Yes, your printed photos will arrive by post usually within a week of you
receiving the email. You can also
order extra copies of your online photos.
Where Can I Get My Password From?
You will still receive your link and password that gives you access to your
photos even if you do not have an email address. You will need access to the
Internet to view your photos as they are located in a secure area on our website.
Your Password and Customer Number are printed on your invoice or alternatively
contact us for your link and Password.
Please have your Customer Number handy when you contact us. If, for any reason
you have not received your email containing your Password, please
Contact us and we will advise you of
your Password.
What is a cookie?
A "cookie" is a number that is stored in your
hard drive. There are no identifying characteristics about you in this number.
It's simply a way your computer announces itself to our server and it saves
you having to re-enter your customer number and password every time you visit
our site. Cookies cannot be used to get data from your hard drive, your email
address or any sensitive information about you.
For access to the EXTRAFILM Photo Centre, cookies will need to be enabled
in your browser.
Why can't I login to the
Photo Centre?
Go through this checklist first.... these are our most common queries.
1. Check your customer number and password are correct - you can get them
from your invoice or from the email from RollMail@extrafilm with the subject
"View your photos Now!" 2. If your password has digits that could be
mistaken for numbers or capital letters try the alternative. eg. "0" (zero)
and "O" (capital o) look similar - try the other. Also with capital i, lowercase
L, and 1 (number one) are confused with each other.
3. Cookies must be enabled in your browser. 4. Caps Lock on your keyboard must be off. (That
doesn't mean though that you shouldn't type in capital letters if that is
what your password contains - just not all Capital letters.) The password
should be typed in exactly as it appears on your email or invoice.
How do I use my online services?
Please click here for your photo
homepage options