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CLUB EXTRA GOLD FAQ'S |
When
will I start to accumulate Reward Points?
As soon as you join Club Extra Gold you will start accumulating points instantly,
including your membership fee! The more often you use Extrafilm, the
more points you will earn.
How will I know how many membership points I have?
You will always be able to see your current Points Total in your Members Club
House. Your invoice statement that is returned with your photos will
also show what your points total was the date the statement was printed. Gold
Members can redeem their Rewards online.
How do I redeem my Reward Points?
To redeem points you have accumulated, go to your Members Club House.
Then click on the “View Rewards” link. You can then select from a variety
of products and services you are entitled to. As a Gold Member, you can redeem
your Rewards online, or print out the Rewards coupon
and include it with your next order to Extrafilm.
What happens when I use up my points?
When you use your points to claim products and services you are entitled to,
your Point Total will be reduced according to the number of points you have
used. Eg. if you have 80 points and you redeem 55 points on a product,
your new Point Total will be 25. This will be shown on your Invoice Statement
and online in your Members Club House.
Will I be charged postage and handling on products and services I redeem?
If you redeem a service or gift with no paid order, you will be charged $2.75
for postage and handling. If you redeem a product or service with a paid order,
you will NOT be charged an additional postage and handling fee.
What happens to my points if I do not renew my Gold Club Membership?
If you do not renew your Gold Club membership, you will then be a member of
the free membership status of Club Extra. Your points will remain valid and
usable. You will till accumulate points in the future as per the Terms and
Conditions of Club Extra (1 point for every $1.00 spent). Your Photosafe will
no longer be available and your online images will expire in 30 days from
the date of uploading.
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