Delivery information for online and mail in orders. All orders are returned to you by Australia Post. All completed orders are dispatched from Queensland so postage times will vary from state to state.

Service	Approximate in- laboratory time	Approximate delivery time	Total time
Film Processing	3-5 working days	2-4 working days	5-9 working days
Digital Printing	2-4 working days	2-4 working days	4-8 working days
Canvas Prints	4-6 working days	2-4 working days	6-10 working days
Gift Products	3-5 working days	2-4 working days	5-9 working days
Other services	4-6 working days	2-4 working days	6-10 working days

Refund Policy
100% MONEY BACK GUARANTEE
When your photos are developed or images printed or produced to products, with EXTRAFILM there's no risk of disappointment. At EXTRAFILM we are committed to offering quality photos, products and services. If for any reason you are not happy, please contact us and give us a chance to make things right. If we are unable to completely satisfy you, you are covered by a 100% Money Back Guarantee. Simply return the goods to Extrafilm in the original packaging within 30 days and we will refund you. Please note that negatives remain the property of the customer.

How a transaction can be cancelled
If you place an order online and wish to cancel your transaction you will need to phone one of our Customer Care Advisers on 07 5509 7979 before 10.30 am the following working day. Transactions appear on your credit card statement as Digital Photoworks Limited.

Telephone: Monday to Friday: 07 5509 7979
9.30am to 4.00pm (Queensland Time) Australia Only
International Telephone:+61 7 5509 7979